Frequently Asked Questions (FAQs)

Orders FAQs

How long does shipping take?

• UK Orders: Standard delivery takes 2-5 business days.
• International Orders: Delivery times vary by destination and will be displayed at checkout.

Do you offer free shipping?

• Yes! We offer free UK shipping on orders over £30. A flat fee of £3.99 applies to orders under £30.
• International shipping costs vary based on location.

Can I track my order?

• Yes! Once your order is shipped, you will receive an email with a tracking number.

I entered the wrong shipping address, what should I do?

• Please contact us immediately at info@infinityhubdirect.com If the order has not yet been shipped, we may be able to update your address.

Subscription FAQs

Q: How does the subscription work?
A: When you subscribe, we will automatically ship a fresh 30-day supply of YourGutPlus+ every month. You’ll be charged £19.99 monthly, and shipping is FREE! No need to reorder—just sit back and let us take care of your gut health.

Q: Can I cancel or pause my subscription?
A: Yes! You can pause, modify, or cancel your subscription anytime from your account. We believe in flexibility, so there’s no long-term commitment!

Q: Do subscribers get any additional perks?

A: Yes! Subscribers save £6 per month compared to one-time purchases. Plus, all subscribers get priority shipping and early access to special promotions.

Q: When will I be charged for my subscription?
A: You’ll be charged on the same date each month as your original purchase date.

Q: What if I want to switch from a one-time purchase to a subscription?
A: Simply visit the product page, select the “Subscribe & Save” option, and checkout as normal.